Our Team

Meet the passionate people behind National Hair Loss.

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Carly Klein

President

Carly Klein

President

Carly Klein is a game-changer in the image industry and has been working with the most elite companies for the last 13 years. Carly spent 8 of those years working as the Vice President of a prestigious dermatology office specializing in Alopecia in Scottsdale, Arizona. In 2009 Carly developed a passion helping cancer patients with their hair regrowth following treatment and shortly after founded National Hair Loss.

Carly believes it is a her mission to be able to provide support, education, and treatment to patients, their families, and industry professionals as they journey down the road of renewed health. Carly now works with oncologists all over Arizona, Miami, Chicago and New York helping their patients achieve hair regrowth at a faster rate following cancer treatment. Additionally, Carly is involved with her community by serving on Advisory Boards for well-known Arizona organizations such as Women of Scottsdale, Careers through Culinary Arts Program (C-CAP), and Arizona’s American Cancer Society’s Annual Gala.

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Brittany Gaines

Creative Director

Brittany Gaines

Creative Director

As a visionary leader of National Hair Loss Brittany is dedicated to educating and supporting those suffering from hair loss through her marketing strategies and community outreach. Brittany is a Southern California Native, holds a Bachelor of Science in Criminal Justice, and has a passion for contributing her creativity to start-up companies. Brittany has contributed her ingenuity to start up companies including Boston based AeroDesign for QuantumDesign and Arizona’s Plexus Worldwide. Brittany has a passion for volunteering and supporting organizations in her community including Cancer Support Community – Arizona, American Cancer Society, & HonorHealth Virginia G. Piper Cancer Center.

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Stephen Madaus

Patient Coordinator

Stephen Madaus

Patient Coordinator & California Division Leader

Stephen started his career in hair loss industry when he personally experienced hair loss by means of Alopecia Areata. Stephen brings great compassion for helping other since experiencing his own hair loss issues. Stephen is a Midwest native who has built his career helping others across the country and Internally helping patients with various types of hair loss. He currently resides in Southern California. He is a true testimonial of offering hope to anyone suffering Alopecia.

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Brandy Lesaffre

Patient Coordinator

Brandy Lesaffre

Patient Coordinator

As a Patient Coordinator with National Hair Loss, Brandy is dedicated to educating and supporting those suffering from all forms of hair loss. Working hand in hand with President Carly Klein, she will customize your hair restoration plan using the most innovative and evidence-based treatments available. Brandy has spent nearly 8 years working with premier Arizona Dermatologist, Dr. Kristine Romine of Camelback Dermatology as a Patient Coordinator, Marketing Manager, and Recruiter. As a coordinator, she prides herself on offering the most compassionate patient care available and ensuring patients succeed. Brandy joins the National Hairloss team and ready to put her passion for patient care to work!
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Borijana Bilic

Front Office Advisor

Borijana Bilic

Front Office Advisor

Borijana is a Serbian native and has spent the past 17 years in Phoenix, Arizona. Borijana holds a Bachelor of Science from Grand Canyon University with a focus on health and nutrition. She has worked for prestigious companies including Westin Keirland Resort & Spa and HonorHealth, and comes highly recommended from her peers for her proficiency in customer service and attention to detail. Continuing, Borijana’s passion for aesthetics and science she acts as a liaison to ensure patients receive the upmost care.

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Dr. Cheri Ong

President

Dr. Cheri Ong

Arizona Physician

Board-certified by the American Board of Plastic Surgery and the American Board of Surgery, and Founder of Ong Institute. As a passionate advocate for women’s health, Dr. Ong continually strives to push the bar for excellence in her outcomes. Differentiating herself from other plastic surgeons, she approaches reconstruction as a continuum in life. She utilizes nutrition, supplements, and other proven tools based on her knowledge and experience to achieve excellent outcomes.

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Dr. Jacquie Smiles

New York Physician

Dr. Jacquie Smiles

New York Physician

Just a few years ago, in the heart of Manhattan, Dr. Jacquie Smiles created JustMelt MedSpa, a technologically advanced aesthetic center with a fleet of all the top FDA approved machines in the world for non-surgical body contouring and weight loss. Dr. Jacquie says, “We started our office by perfecting a healthy and pretty smile and now have expanded it to the rest of the body. We’re going to help people achieve inner beauty externally from head to toe.”

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Louise Bannigan

Epibrow Artistic Director

Louise Bannigan

Epibrow Artistic Director

Louise Bannigan has 22 years beauty industry experience and has worked as an ambassador for various prestigious names within the business. With her experience, and highly regarded reputation in the industry, Louise is often called upon from various colleges to assist in teaching students. Louise has been featured on BBC Radio Scotland and a host of other high profile media events and exhibitions. Louise has extensive experience of the beauty industry, brow artistry, phlebotomy, medical tattooing, cosmetic tattooing, and correction and is considered within the industry as one of the premier therapists and trainers in the UK and Ireland.